After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days. During holidays, promotions, or unusually high order volume, processing may take up to 5 business days. Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time is separate from carrier transit time. If we cannot ship within the promised time, we will provide the options required by applicable law, which may include consenting to a delay or canceling for a refund.

For standard shipping to supported U.S. addresses, estimated carrier transit time is generally 10–15 business days after dispatch. Total delivery time includes both order processing and carrier transit. Estimates are not guaranteed arrival dates. Weather, carrier disruptions, holidays, customs procedures, remote destinations, and other circumstances outside our reasonable control may affect delivery.

Available shipping methods and applicable charges are calculated and displayed during checkout based on the destination and available delivery service. Review the shipping charge and order total before submitting payment.

Depending on inventory availability, product, package requirements, and destination, orders may be fulfilled from a facility or designated fulfillment partner. The physical shipping origin shown on a parcel may differ from the registered business address. Products in one order may be shipped separately and may have different tracking numbers.

Once an order is dispatched and tracking information is available, a shipping confirmation containing the available tracking details is normally sent to the email address entered during checkout. A carrier may need additional time after label creation before the first tracking movement appears.

Please review your name, delivery address, apartment or unit number, postal code, and contact information before submitting your order. If you discover an error, contact Customer Support as soon as possible. We will make reasonable efforts to update an address before fulfillment begins, but changes cannot be guaranteed after processing or shipment preparation has started. Reshipping costs may apply if an incorrect or incomplete address supplied by the customer causes a parcel to be returned and shipped again.

Availability for P.O. boxes, APO/FPO addresses, and U.S. territories depends on the product, destination, and carriers available at checkout. If an address is supported, the available shipping options normally appear during checkout. If no option appears, we may be unable to deliver to that address.

Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers, or shipping networks. If tracking has not updated for an extended period or the shipment appears significantly delayed, contact Customer Support with your order number. We will review the available information and, where appropriate, work with the carrier or fulfillment provider.

If a parcel appears to have been lost in transit, contact Customer Support with your order number. After reviewing available tracking and shipment circumstances, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where the loss is confirmed.

If tracking shows “Delivered” but you cannot locate the parcel, first check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate. A carrier’s delivered status does not prevent us from reviewing a delivery concern. Contact Customer Support with your order number if the parcel remains missing.

Contact us promptly if your order arrives damaged, defective, incomplete, incorrect, or materially different from its product description, and within 7 calendar days after delivery. Include your order number, a clear description, relevant photos or videos, and a photograph of the exterior packaging and shipping label where appropriate. After review, we will provide an appropriate solution for an issue confirmed to be attributable to us.

selverna™ primarily serves customers in the United States. If checkout makes delivery to another destination available, the applicable shipping options and charges will be shown before payment. An international destination may impose customs duties, import taxes, brokerage fees, or similar charges. Unless checkout expressly states otherwise, these charges are generally the recipient's responsibility.