Depending on how you interact with our store, we may collect contact details such as your name, email address, billing address, and shipping address; order and transaction details; information you provide to Customer Support; account information if you create an account; device and website-use information such as browser type, device type, IP address, cookie identifiers, and site interactions; and payment-related information needed by Shopify and applicable payment providers to authorize and process a transaction. selverna™ does not store complete credit or debit card numbers on its own servers.

We may collect information directly when you place an order, contact us, or use an account; automatically through cookies, pixels, logs, and similar technologies when you use the website; from Shopify, payment providers, shipping carriers, fulfillment partners, and other providers involved in a transaction; and from analytics, advertising, or marketing services where such services are enabled and permitted.

We may use personal information to process, verify, fulfill, and deliver orders; send order confirmations, shipment notices, and tracking details; provide customer support; review returns, refunds, disputes, and payment questions; detect fraud and protect store security; maintain, troubleshoot, analyze, and improve the website and shopping experience; send marketing communications where permitted; and meet applicable legal, tax, accounting, and regulatory obligations.

selverna.com and services supporting our store may use cookies, pixels, logs, and similar technologies for website functionality, checkout, shopping-cart operation, user preferences, analytics, fraud prevention, and advertising where applicable. Your browser, device, and available privacy controls may let you restrict or remove certain cookies. Disabling technologies necessary for store operation may affect cart, account, checkout, or other site functions.

We may disclose personal information to service providers where reasonably necessary to operate our store, complete transactions, or provide requested services. These may include Shopify and other e-commerce technology providers; payment processors, banks, and financial-service providers; shipping carriers, warehouses, and fulfillment partners; customer-service and communications providers; hosting, analytics, website-security, and fraud-prevention providers; advertising and marketing providers where enabled and permitted; professional advisers; and public authorities where disclosure is required or permitted by law. Information may also be disclosed in connection with a business reorganization, merger, financing, acquisition, or transfer, subject to applicable requirements.

We do not rent personal information to unrelated third parties for their independent use. Depending on the technologies enabled on our store and applicable privacy law, certain advertising-related disclosures may be treated as a sale, sharing, or use for targeted advertising. Where required, eligible individuals may exercise available privacy choices through the store's privacy controls or by contacting us. The applicability of these rights depends on your location and applicable law.

Our online store uses Shopify's e-commerce infrastructure. Information needed to operate the store and complete purchases may be processed by Shopify and applicable service providers under their respective privacy practices and legal obligations.

We retain personal information for as long as reasonably necessary for transactions, order administration, customer support, accounting, fraud prevention, dispute resolution, enforcement of agreements, and applicable legal or regulatory obligations. Retention periods may vary depending on the type of information and the purpose for which it is used.

Depending on your place of residence and applicable law, you may have rights to request access to certain personal information; request correction of inaccurate information; request deletion of certain information; receive a portable copy of certain information; opt out of certain sale, sharing, targeted advertising, or profiling where applicable; withdraw consent where processing is based on consent; appeal certain decisions where applicable; and exercise applicable rights without unlawful discrimination. These rights may be subject to verification, exceptions, and limitations under applicable law.

To submit a privacy-related request, contact Customer Support and use the subject line “Privacy Request.” Describe the request and provide enough information for us to identify the relevant account or transaction. Do not send complete payment-card or banking information. Where permitted, an authorized agent may submit a request on your behalf; we may request evidence of authority and may need to verify your identity.

If you choose to receive promotional emails, you may unsubscribe using the option included in those messages or contact us. Transactional communications relating to purchases, payments, shipments, returns, refunds, security, or customer-support matters may still be sent where necessary.

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse. No method of online transmission or electronic storage can be guaranteed completely secure. Please protect your account credentials and contact us if you suspect unauthorized account or order activity.

Our store is intended for general consumer shopping and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, contact Customer Support so the matter can be reviewed.

Because selverna™ and service providers may operate internationally, personal information may be processed or stored in jurisdictions different from the place where you access the website. Where required, international processing or transfers will be handled subject to applicable legal requirements and safeguards.

Our website may use or link to third-party websites, platforms, or services. Their collection and handling of information are governed by their own privacy policies and terms. Review the privacy information of a third-party service before submitting personal information to it.

We may revise this Privacy Policy when our services, technologies, business practices, service providers, or applicable requirements change. The current version will be posted on this page with an updated revision date. Where appropriate, we may provide additional notice of material changes.