Payment & Security

SELVERNA™ · Payment & Security

Payment & Security

How checkout, payment processing, order totals, and payment security work when you shop with selverna™.

Last updated: September 24, 2026

Secure checkout
Processed through Shopify and payment providers
Order total
Shown before payment
Payment options
Displayed during checkout

Payment Methods

The payment methods currently available for your order are shown during checkout. Available options may vary based on location, currency, device, order details, and payment services enabled when you place your order. Follow the instructions shown at checkout to complete payment.

Payment Authorization & Verification

Orders may be subject to transaction authorization, identity or payment verification, and fraud-prevention review before acceptance or fulfillment. A bank, card issuer, or payment provider may request additional verification, decline a transaction, or place a temporary authorization hold.

Checkout Security

Checkout is processed through Shopify together with applicable payment providers using their transaction security measures. selverna™ does not ask you to email your complete card number, card security code, or online banking password. Payment information is handled by Shopify and the payment providers involved in processing the transaction.

Security reminder: selverna™ will not ask you to email your complete card number, card security code, or online banking password.

Prices & Final Order Total

Prices on selverna.com are displayed in U.S. dollars (USD) unless another currency is clearly shown. Before payment is submitted, checkout displays applicable product prices, shipping charges, taxes where applicable, discounts, and the final order total. Review your items, quantities, shipping information, and final total before completing payment.

Financial-Institution Charges

Your bank, card issuer, or payment provider may separately impose foreign-exchange, international transaction, currency-conversion, or other financial-institution fees. Those fees are determined and collected by the relevant institution or provider, not selverna™.

Discount Codes & Promotions

Valid promotional or discount codes should generally be entered before checkout is completed. Confirm the discount appears in your order total before submitting payment. Offers may have expiration dates, eligibility requirements, exclusions, minimum purchase amounts, usage limits, or other terms.

Declined, Pending, or Duplicate Charges

If payment is declined, review your billing information and contact your bank or payment provider if needed. A pending authorization may not represent a completed charge. If you believe the same order was charged more than once, contact Customer Support with your order number and relevant transaction details. Do not email complete card or banking credentials.

Order Confirmation

After an order is successfully submitted, an order confirmation is normally sent to the email address provided at checkout. If you do not receive it, check your spam or junk folder and confirm the email address entered at checkout.

Payment Questions

For a payment or checkout question, contact Customer Support and include your order number where available, together with a clear description of the issue. Do not include complete card or banking information in your message.

Need help with a payment?

Contact Customer Support with your order number and a description of the issue. Never send full card or bank credentials by email.

Business & Contact Information

Brand nameselverna™
Legal company nameShenzhen Bo-Fang Cultural Communication Co., Ltd.
OwnerLiang Zhenhao
Websiteselverna.com
Business addressRoom 820, Beike Building, No. 59 Gaoxin South 9th Road, Gaoxinnanjiudao Community, High-tech Zone, Yuehai Subdistrict, Nanshan District, Shenzhen
Customer support emailservice@selverna.com
Customer support phone+8613602582174
Customer service hours8:00 AM–10:00 PM daily
Response targetWithin 24 hours