Eligible products may be returned within 30 calendar days after confirmed delivery. Contact us before the return period expires. Return eligibility remains subject to the conditions in this policy and any rights that cannot be excluded under applicable law.

Email Customer Support with your order number, the item you wish to return, the reason, and relevant photos or videos where appropriate. For damaged, incomplete, or incorrect orders, also provide clear images of the item, outer packaging, and shipping label where appropriate. We will review your request and, if approved, provide the correct return address and instructions.

Except where an item is damaged, defective, incorrect, incomplete, or other rights apply under law, a preference-based return should generally be unused, unwashed, complete, and in its original condition. Include all original parts, accessories, inserts, and packaging where reasonably possible. The item must remain in a condition that allows reasonable inspection and resale. Opening the shipping package does not by itself make an item ineligible if the product remains complete and meets these conditions.

Product colors may appear different due to photography, lighting, and screen settings. Please refer to the listing for stated dimensions, materials, and included components. A minor difference is not necessarily a defect when the item matches its listing. If you believe the received product is materially different from its description, contact us for review within 7 calendar days after delivery.

Do not send merchandise to the registered business address or any other destination before receiving return authorization. Once a request has been reviewed and approved, Customer Support will provide the appropriate return destination and instructions. A return sent without authorization or to an incorrect destination may be delayed, rejected, lost, or ineligible for processing.

Preference-based returns may not be available for products identified as final sale or non-returnable before purchase, personalized or customized items if offered, items materially altered, used, washed, or damaged after delivery for reasons unrelated to an original product problem, or items returned with missing parts or in a condition that prevents reasonable inspection. These limits do not remove rights that applicable law does not permit us to exclude.

Inspect your order promptly after delivery. If an item is damaged, defective, incomplete, incorrect, or materially different from its listing, contact us within 7 calendar days after delivery with your order number, a clear description, and relevant photos or videos. After we review and confirm an issue attributable to us, we will provide an appropriate replacement, refund, return, or other reasonable solution without additional cost caused by that error.

For a preference-based return, the customer is generally responsible for return shipping costs. If we confirm that an item was damaged, defective, incorrect, incomplete, or materially different due to an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error. Original shipping charges are generally not refundable for preference-based returns except where required by law or included in an approved resolution.

For a preference-based return, use a reliable, trackable shipping service and keep the tracking information until the return is completed. selverna™ cannot guarantee receipt of a parcel sent without tracking or to an address not provided by Customer Support. The customer is generally responsible for a preference-based return parcel until it reaches the approved return destination.

After an approved return reaches the designated return location, it may be inspected to confirm the applicable return conditions. Once received, inspected, and approved, an eligible refund is initiated within 5–10 business days. Your bank or payment provider may require additional time to post the credit to your account.

Approved refunds are normally issued to the original payment method used for the order. If the original payment method cannot accept a refund, Customer Support will work with the applicable payment provider to determine an appropriate alternative where permitted. Depending on the circumstances, a replacement or other resolution may be offered after review.

Exchanges depend on current inventory and product availability. If a direct exchange is not available, we may ask you to complete an approved return and place a new order for the desired item. Contact Customer Support before returning an item.

Submit a cancellation request as soon as possible after placing an order. We will make reasonable efforts to cancel an order before fulfillment begins, but cancellation cannot be guaranteed after processing, fulfillment, packing, shipment preparation, or dispatch has started. No cancellation fee is charged when an order is successfully canceled before fulfillment. If payment has been collected for a successfully canceled order, the applicable amount will be refunded.

This policy describes our standard return and refund process. It does not limit rights or remedies that applicable consumer-protection law does not permit us to exclude. If a provision of this policy conflicts with a mandatory legal right, the law applies to the extent of the conflict.