Who operates selverna™?

selverna™ is operated by Shenzhen Bo-Fang Cultural Communication Co., Ltd. The listed owner is Liang Zhenhao.

What does selverna™ sell?

We offer laundry accessories for storage, sorting, washing, drying, and garment care. Product-specific details and included items are shown on each product listing.

Will the product look exactly like the photos?

We aim to present products accurately. Color appearance may vary with lighting and screen settings, and small measurement differences may occur. Please use the product listing for the item's stated dimensions, materials, and included components.

Are small differences considered defects?

A difference is not necessarily a defect if the item matches its listing and stated specifications. If your item is damaged, defective, incomplete, incorrect, or materially different from its description, contact us for review.

Are selverna™ products original designs?

Our assortment is selected for practical laundry storage and care. Any product-specific design or material information will be stated on its listing where available.

How should I care for my laundry accessory?

Follow the care and safety instructions supplied with the product and shown on its listing. Contact us before use if you need clarification about a specific item.

How long does order processing take?

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually busy periods, processing may take up to 5 business days.

How long does U.S. delivery take?

For standard shipping to supported U.S. destinations, estimated carrier transit time is generally 10–15 business days after dispatch. These are estimates, not guaranteed arrival dates.

How much does shipping cost?

Available shipping methods and applicable charges are calculated and displayed during checkout before payment is completed.

Where do orders ship from?

Depending on inventory availability, product, and destination, orders may be fulfilled from a facility or designated fulfillment partner. The parcel's shipping origin may differ from the registered business address. Items in one order may ship separately.

Will I receive tracking information?

Once an order is dispatched and tracking is available, shipping information is normally sent to the email address provided at checkout. A carrier may need additional time to show its first scan.

What if tracking stops updating?

Temporary gaps may occur while a parcel moves between facilities or carrier systems. If tracking remains inactive for an extended period or delivery appears significantly delayed, contact us with your order number so we can review it.

What should I do if tracking says delivered but I cannot find my package?

Check the delivery area, mailbox, household members, building reception, and neighbors where appropriate. If the parcel still cannot be located, contact us with your order number so we can review the available tracking details.

Can I cancel or change my order or address?

Contact us as soon as possible. We will make reasonable efforts to update or cancel an order before fulfillment begins, but changes cannot be guaranteed after processing, fulfillment, packing, or dispatch has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.

What is the return period?

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the Return & Refund Policy.

How do I request a return?

Email Customer Support with your order number, the item you wish to return, the reason, and relevant photos or videos where appropriate. Wait for approval and return instructions before sending anything.

Where should I send my return?

Do not send merchandise to the registered business address. After your request is reviewed and approved, Customer Support will provide the appropriate return destination and instructions.

Who pays for return shipping?

For preference-based returns, the customer is generally responsible for return shipping. If we confirm a problem attributable to us, we will provide an appropriate solution without additional cost caused by that error.

How long do approved refunds take?

After an approved return is received, inspected, and accepted, eligible refunds are initiated to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the credit.

What if my item arrives damaged or incorrect?

Contact us promptly and within 7 calendar days after delivery with your order number, a description of the issue, and clear photos or videos. We will review and provide an appropriate solution for a confirmed issue attributable to us.

Still need help?

Contact Customer Support at service@selverna.com. We aim to respond within 24 hours.