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Questions about a product, order, payment, delivery, return, or refund? Our Customer Support team is here to help.
Last updated: September 24, 2026
Questions About an Existing Order
When contacting us about an existing order, please include your order number and the email address used at checkout. This helps our team locate and review your purchase.
Problems With Your Order
If an item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, contact us promptly. When contacting us, please provide the following information:
- Your order number.
- A clear description of the issue.
- Relevant photos or videos of the item.
- A photo of the shipping label and outer packaging, where appropriate.
After we review and confirm an issue attributable to us, we will provide an appropriate replacement, refund, return, or other reasonable solution without additional cost caused by that error.
Before Returning an Item
Contact Customer Support before sending any merchandise back. Do not send a return to the registered business address unless we have specifically authorized that destination. After reviewing and approving a return request, we will provide the appropriate return address and instructions.
Response Time
We aim to respond to customer inquiries within 24 hours. Requests requiring additional investigation with a carrier, payment provider, fulfillment partner, or other service provider may take longer.
Need help with an order?
Include your order number and the email address used at checkout so we can locate your purchase.